Business Communications

By | 08.11.2018

Description: The following words are found in the conversation. What do you think is the main topic of the conversation?office supplies, fax, brochure, service, computers, answering machines
Helpful tip: Be sure to practice your telephone etiquette to give your listener the best impression possible. Your voice is your only selling point, and it will make you sound confident.

Listen to the conversation and check your answers.

1. Why can’t Elaine Strong answer the phone?
A. She’s in a meeting.
B. She’s out of the office.
C. She’s talking with another customer.

2. What does the caller want the secretary to send?
A. information on after-sales service
B. a picture of the newest computers
C. a list of software products

3. What time should the secretary send the material?
A. 2:30 PM
B. 3:30 PM
C. 5:00 PM

4. What is the caller’s name?
A. Cordell
B. Kordel
C. Kordell

5. What is the caller’s telephone number?
A. 560-1287.
B. 560-1828
C. 560-2187

Score:
Correct answers:

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