Description: Make a list of all of the reasons why a person may not be able to take a call (e.g., she’s out of the office, he’s on another line, etc.). When you do take a call, be sure to repeat the caller’s name, number, and message before you hang up to confirm that you have the correct information.
Helpful tip: Using calling cards is a great way to stay in touch with friends and family overseas because they can be used from any phone.